Thank you for shopping at StinkyFishChallenge, your source for exciting fishy adventures! We want you to be completely satisfied with your purchase, and we understand that sometimes a return may be necessary. This Return Policy outlines the procedures and guidelines for returning products purchased from our online store.

1. Eligibility for Returns:

You may be eligible to initiate a return if:

  • You received a damaged, defective, or incorrect item.
  • The item you received is significantly different from its description on our website.

2. Timeframe for Returns:

You must initiate the return process within 7 days of receiving your order. After this timeframe, we may not be able to process your return.

3. Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] with your order number, details about the item you wish to return, and the reason for the return.
  2. Our customer support team will provide you with return instructions, including the return address and any necessary forms.
  3. Carefully package the item, including all original packaging, accessories, and documentation.
  4. Ship the item back to us using a trackable shipping method. We recommend obtaining a tracking number for your records.
  5. Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.

4. Return Eligibility Criteria:

For your return to be eligible, the item must meet the following criteria:

  • It must be in its original condition, with no signs of wear, damage, or alteration.
  • All original packaging, tags, labels, accessories, and documentation must be included.
  • If applicable, any free promotional items received with the purchase must also be returned.

5. Refund Process:

Upon successful inspection of the returned item, we will process your refund using the original payment method. Please allow 3-4 business days for the refund to appear in your account, as processing times may vary based on your payment provider.

6. Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Perishable goods
  • Intimate apparel
  • Consumable products
  • Customized or personalized items

7. Return Shipping Costs:

If the return is due to an error on our part (e.g., a damaged or incorrect item), we will cover the return shipping costs. If the return is due to personal preference or other reasons not caused by our actions, you will be responsible for the return shipping costs.

8. Contact Us:

If you have any questions or concerns about our Return Policy, please contact our customer support team at [email protected]. We’re here to assist you every step of the way.

At StinkyFishChallenge, we value your satisfaction and strive to ensure a hassle-free return process. Thank you for being a valued customer, and we appreciate the opportunity to serve you.

Sincerely,

Founder, StinkyFishChallenge